Shipping policy
Shipping Policy – Condition Club
At Condition Club, we aim to provide fast, reliable shipping for all orders across Australia and internationally where available.
1. Shipping Provider
Condition Club ships orders using Australia Post through MyPost Business integration.
Shipping rates and delivery estimates are calculated at checkout based on the customer’s location and selected shipping method.
2. Processing Times
Orders are typically processed within:
- 1–3 business days for in-stock items
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, sales, or high-volume periods, processing times may be slightly delayed.
3. Domestic Shipping (Australia)
Estimated Australia Post delivery timeframes:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 2–8 business days |
| Express Shipping | 1–4 business days |
Delivery timeframes are estimates only and may vary depending on:
- Customer location
- Australia Post network delays
- Weather conditions
- Peak shipping periods
Shipping costs are displayed at checkout before payment is completed.
4. International Shipping
International shipping may be available to selected countries.
International customers are responsible for:
- Customs duties
- Import taxes
- Additional fees charged by local authorities
Condition Club is not responsible for delays caused by customs processing.
Delivery timeframes for international orders vary by destination.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing:
- Tracking information
- Australia Post tracking link
- Shipment confirmation details
Tracking updates are managed by Australia Post and may take time to appear after dispatch.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to:
- Incorrect address details
- Failure to collect the parcel
- Delivery refusal
additional shipping charges may apply before the order can be resent.
Condition Club is not responsible for parcels delivered to incorrectly supplied addresses.
7. Lost or Delayed Parcels
If your parcel is significantly delayed or appears lost, please contact us at:
We will work with Australia Post to investigate the shipment.
Condition Club is not liable for shipping delays caused by circumstances outside our control.
8. Damaged Parcels
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the packaging
- Photos of the damaged item
We will assess the issue and work towards an appropriate resolution.
9. Shipping Promotions
Condition Club may offer promotional shipping offers, including:
- Free shipping thresholds
- Limited-time shipping discounts
- Promotional express shipping offers
These offers may be changed or withdrawn at any time without notice.
10. Contact Us
For shipping enquiries, please contact:
Condition Club
Email: info@conditionclub.com